Lexie Lumen Self-Fitting OTC Hearing Aids FAQs

Helpful resources for Lexie Lumen Hearing Aids are available on the Lexie Lumen support page.

Setting up your new pair of Lexie Lumen Hearing Aids is quick and easy, just follow these steps:

1. Download the Lexie app. (The Lexie app is free to download from the Google Playstore or the Apple App Store)

2. Insert the batteries into your hearing aids. (Gently pull the tab on the bottom of the hearing aid and insert one of the provided size 312 batteries, with the sticker side facing up, pull the sticker off and close the battery door)

TIP: To help your new battery last longer, remove the sticker and let it sit for five minutes before closing the battery door. This allows the battery to fully activate its energy and function at its best.

3. Follow the instructions on the Lexie app to finish connecting your hearing aids. (Learn how to wear and use your hearing aids with our video tutorials)

TIP: For the best experience, connect your hearing aids via the Lexie app instead of the Bluetooth® menu on your phone.

For more information about how to use your Lexie Lumen Hearing Aids, have a look at the user manual.

Lexie Lumen Hearing Aids are auto-fitted OTC hearing aids you can buy, fit, program, and control on your own, without help from a healthcare professional.

With the Lexie app you can customize your hearing experience with the in-app hearing test. This test auto-calculates the level of sound you need for your unique hearing profile.

The lightweight, behind-the-ear (BTE) design of Lexie Lumen Hearing Aids is discrete and comfortable enough to wear all day. Lexie Lumen Hearing Aids offer clinically proven audiologist-quality customization to help adults 18 years and older with perceived mild-to-moderate hearing loss hear better.

Telling your Lexie Lumen Hearing Aids apart is easy. Each slim tube, near the dome end, is color coded with a number in blue or red to show if it's for your left or right ear. Blue is for left and red is for right.

TIP: Clean one hearing aid at a time so you don't get the parts mixed up.

With regular maintenance and cleaning your hearing aids can last for a long time. It's important to remember that your hearing needs can change over time, so you may need to upgrade your hearing aids with the latest technology.

Lexie Hearing also offers a Protection Plan for your OTC hearing aids. Learn more.

Your Lexie Lumen Hearing Aids come with a one-year manufacturer's warranty.

TIP: When you sign up for Lexie Club you receive an extended warranty, double Lexie Rewards points & a FREE gift! Learn more.

Your Lexie Lumen Hearing Aids have a one-year manufacturer's warranty for any design, materials or workmanship defects.

Please see our Terms & Conditions for more information about our warranty.

TIP: When you sign up for Lexie Club you receive an extended warranty, double Lexie Rewards points & a FREE gift! Learn more.

Yes, Lexie Lumen Hearing Aids offer a degree of water resistance. This means they can be exposed to very light moisture, like rain and sweat.

You should try to keep your hearing aids dry and protected from prolonged exposure to moisture.

If you think your hearing aids have been exposed to too much moisture or have moisture damage, you can place your hearing aids (remove the batteries first) in a small airtight container with drying crystals for at least 24 hours, but not more than 72 hours before you use them again.

Prolonged exposure to moisture can permanently damage your hearing aids.

When you buy a pair of Lexie Lumen Hearing Aids, you get a carry case, a battery starter pack, an ear measuring tool, different lengths of slim tubes, domes of different types and sizes, a brush with a magnet and a wire for cleaning, and drying capsules.

Lexie Lumen Hearing Aids are Bluetooth® enabled but cannot stream music or phone calls directly from your smartphone.

To take calls, try holding the phone speaker slightly above and behind the ear so that it is in closer proximity to the microphones.

NOTE: When used like this, phone audio will be heard in one hearing aid only.

Bluetooth® technology is a wireless standard used in devices to connect and stream information between them, provided all devices are Bluetooth compatible and the Bluetooth feature is switched on.

Bluetooth can be switched off on your smartphone or tablet by accessing the settings page. However, on Lexie Lumen Hearing Aids, the Bluetooth function remains on automatically when your hearing aids are powered on. This Bluetooth feature allows commands such as volume and or Environment changes to be transmitted wirelessly from the Lexie app to your hearing aids.

NOTE: If the Bluetooth function is switched off on your smartphone or tablet, you won't be able to transfer app adjustments to your Lexie hearing aids.

We support the latest versions of iOS® and Android™.

Lexie Lumen Hearing Aids can connect and remember up to 20 mobile devices or tablets. However, you'll have to download the Lexie app on each device and reconnect your hearing aids. Your hearing aids can only connect to one mobile device or smartphone at a time.

• Tap the profile icon on the upper right corner of the screen.
• Tap“Lexie Club” from the menu.
• Tap the “Cancel my membership” button at the bottom of the screen.
• You will be asked to choose a reason for canceling before proceeding. This is mandatory.
• Tap the “Proceed” button.
• The app will display a screen confirming your request for cancellation.
• To close the screen tap “Done”.
• You will receive a unique link to the cancellation portal via your registered email address.
• Follow the instructions contained in the email to complete your cancellation.

Once you have cancelled your Lexie Club membership, you will receive an email confirming cancellation for your records. Depending on the day of your cancellation relative to when you originally signed up, you may still see a charge on your credit card for the current month, but the recurring charge will stop.

Keep in mind that by canceling, you immediately lose all the benefits of membership – like priority support from our Lexie Experts®, extended product warranty, protection plan, and double Lexie Rewards® points.

• Navigate to the “Lexie Club” page on the navigation bar.
• Click the “Cancel my membership” button in the section labeled “Already a Lexie Club Member”.
• You will be asked to enter your registered Lexie Club email address.
• After entering your registered email address, you will be asked to choose a reason for canceling before proceeding. This is mandatory.
• Click the “Submit” button.
• The website will display a screen confirming your request for cancellation.
• You will receive a unique link to the cancellation portal via your registered email address.
• Follow the instructions contained in the email to complete your cancellation.

Once you have cancelled your Lexie Club membership, you will receive an email confirming cancellation for your records. Depending on the day of your cancellation relative to when you originally signed up, you may still see a charge on your credit card for the current month, but the recurring charge will stop.

Keep in mind that by canceling, you immediately lose all the benefits of membership – like priority support from our Lexie Experts®, extended product warranty, protection plan, and double Lexie Rewards® points.

Lexie Lumen Hearing Aids are Bluetooth® enabled but cannot stream music or phone calls directly from your smartphone.

To take calls, try holding the phone speaker slightly above and behind the ear so that it is in closer proximity to the microphones.

NOTE: When used like this, phone audio will be heard in one hearing aid only.

No, sounds from your TV are amplified like other sounds with the Lexie Lumen Hearing Aids.

Here are some tips to hear your TV better:

1. Try sit closer to your TV.
2. Change the Environment program to "Noisy Indoor". You can find this on the Lexie app, just make sure your hearing aids are connected to your smartphone via Bluetooth®. You can also change Environments by using the program button on your hearing aids.
3. Try limit background noise, for example closing doors to noisy areas.

Environments allow your Lexie Lumen Hearing Aids to behave differently depending on your listening situation or listening needs.

There are five different Environments to choose from: Everyday, Noise Indoor, Outdoor, Music and Telecoil.

NOTE: The Telecoil Program will only function in places, usually public places, where an induction loop system has been installed and activated.

The in-app hearing test is available as part of the Lexie app onboarding process when you set up your Lexie Lumen Hearing Aids.

If you opted to complete the hearing test at a later time, follow these steps:

1. Ensure your hearing aids are fitted with the tulip dome.

2. Find a quiet space without distractions, where you can take the in-app hearing test.

TIP: For accurate results, make sure your ears are clear of any wax buildup.

3. Access the in-app hearing test by selecting My Hearing Aids -> Redo Hearing Test from the main menu of the Lexie app.

TIP: Take the practice hearing test to ensure you're familiar with the process.

4. Follow the instructions provided in the app to complete the hearing test.

TIP: After finishing the hearing test, experiment with different domes to find the ones that fit comfortably.

At the end of the hearing test, we will update your hearing aid settings to best suit your needs, personalizing your listening experience.

From the Lexie app home screen you can adjust the volume of your Lexie Lumen Hearing Aids, drag the volume wheel up or down to increase or decrease the volume of your hearing aids.

Volume ranges from 0 - 100. Once you reach the maximum or minimum you'll hear a voice prompt from your hearing aid telling you you've reached the maximum or minimum volume level.

TIP: You can change the volume of each hearing aid separately with the rocker switch on the back of your hearing aids.

Your Lexie Lumen Hearing Aids keep track of battery usage. When your hearing aid battery is low you'll hear a voice prompt "battery low" will play.

In the Lexie app, keep an eye out for a battery icon showing you how much battery life is left for each hearing aid.

TIP: When you replace your hearing aid batteries remove the sticker and leave them open for 2 - 3 minutes to let the battery activate. This will increase the battery's run time.

Yes, Lexie Lumen Hearing Aids have Directionality settings built into the Environments. Lexie Lumen Hearing Aids are equipped with dual microphones giving you more control of your hearing experience.

Noisy Indoor and Everyday Environments: When selecting these Environments, the hearing aid microphones focus on sounds in front of you. These Environments can help you hear conversations around a table better in a noisy restaurant.

Outdoor and Music Environments: When selecting these Environments, the hearing aid microphones aren't focused on sounds in front of you but all around you. These Environments are ideal for general awareness and listening.

To change the Directionality settings of your Lexie Lumen Hearing Aids follow these steps:

1. From the Lexie app, open Environments.
2. Choose the Environment that best suits your listening environment.

TIP: You can also change your Environment by pressing the rocker switch on the top of your hearing aid.

Noisy Indoor and Everyday Environments: When selecting these Environments, the hearing aid microphones focus on sounds in front of you. These Environments can help you hear conversations around a table better in a noisy restaurant.

Outdoor and Music Environments: When selecting these Environments, the hearing aid microphones aren't focused on sounds in front of you but all around you. These Environments are ideal for general awareness and listening.

If you're having trouble adjusting your Lexie Lumen Hearing Aids to suit your hearing needs, our team of Lexie Experts® are available Monday - Sunday, 8am - 9pm ET on (800) 449-1336 or via the Lexie app.

Our team of experts can remotely help you to fine tune your hearing aids. The adjustments are sent directly to your Lexie app, which you can accept or reject.

Please contact our team of Lexie Experts® on (800) 449-1336 or via the Lexie app from Monday - Sunday, 8am - 9pm ET.

There are three parts of your hearing aid that you should clean regularly: the body of the hearing aid (the part that goes behind your ear), the slim tube and dome.

You can use a brush or dry cloth to clean the body of your hearing aid.

To clean the slim tube, follow these steps:

1. Unscrew the slim tube from the body of your hearing aid.
2. Insert the cleaning wire at the point where your slim tube attaches to your hearing aid.
3. Push it all the way through the slim tube and pull it out from the other end.
4. Repeat this if the slim tube isn't clear.

To clean the dome, use a damp cloth. If a lot of debris has collected inside or around the dome, we recommend removing the dome from the slim tube and using the cleaning brush (provided) together with the damp cloth to clear the wax from outside and within.

NOTE: If you use hair products or use your hearing aids where they are exposed to a lot of dust and dirt, you can use a lightly damp cloth to clean the hearing aid body.

Lexie Lumen User Manual

Even with proper care, your Lexie Lumen Hearing Aids' parts will eventually need to be replaced due to normal wear and tear.

By replacing these parts, you'll keep your hearing aids working at their best and ensure the best possible sound quality.

We recommend replacing:

• Domes every 3 months.
• Slim Tubes after 4 - 6 months of regular use.

TIP: If your slim tube starts to harden and turns yellow, the sound quality of your hearing aid may be affected. When this happens, it's time to replace your slim tube.

When it comes to keeping your Lexie Lumen Hearing Aids clean and in good shape, it's important to keep the battery compartment clean.

Over time, tiny particles and moisture can build up inside the battery compartment, making it hard for the battery to connect with your hearing aid's contacts. This might lead you to think your battery is dead or your hearing aid is broken.

To avoid this, make it a habit to check the battery compartment daily, and clean the inside of the battery compartment if you notice a build up of debris. Use a soft, dry cloth to gently wipe away any debris. Avoid using a damp cloth or wet wipes, as they might damage the delicate parts.

To keep your hearing aid moisture-free both inside and out, we recommend using drying crystals or an electronic hearing aid dryer. When using the dryer, remember to remove the batteries and leave the compartments open during the process.

Your Lexie Lumen Hearing Aids will alert you when the battery life is getting low. Here's how:

• Your hearing aids will play a voice prompt saying "battery low", letting you know it's time to replace the batteries.
• If your hearing aids are connected to teh Lexie app, you can also check the battery life of your hearing aids on the app.

Once the "battery low" alert is triggered, your hearing aids will last for around one to two hours. This gives you time to replace the batteries.

Each battery can provide up to four days of use, assuming you use both hearing aids for 14 hours a day.

TIP: To get the most out of your batteries, make sure to leave the battery in the open battery door for five minutes after removing the sticker. This allows the battery to fully activate and can help extend its lifespan.

A zinc-air battery requires exposure to air before the battery is activated. Once you have removed the tab allow the hearing aids to be exposed to air for up to five minutes before using the battery by switching your hearing aids on.

Get more tips to help you make your hearing aid battery last longer here.

Each battery can provide four days of use, assuming that you use both hearing aids for 14 hours per day.

Once the "battery low" prompt has been triggered, remaining battery time varies between 1-2 hours before a new battery is required.

Battery life may vary by battery brand, age, chemistry, and frequency of use. When a replacement is needed, use only size 312 zinc-air batteries.

TIP: To extend battery life, leave the battery in the open battery door for five minutes after the sticker has been removed. This exposes the battery to air and gives it time to fully activate. Read more about how you make your hearing aid batteries last longer here.

No, Lexie Lumen Hearing Aids are not rechargeable. They use replaceable zinc air batteries (size 312).

Yes, the Lexie Lumen Hearing Aids use replaceable batteries.

When battery level is low, your hearing aids play a "battery low" prompt. The Lexie app also has battery indicators letting you know when it's time to replace your batteries.

If your hearing aids don't switch on when you have a battery inserted correctly and the battery door is closed, the battery is likely flat.

The Lexie Lumen Hearing Aids use a size 312 zinc air hearing aid batteries.

These batteries, and other hearing aid accessories, can be purchased on the Lexie Hearing website or on the Lexie app.

Good news. The zinc-air batteries used for Lexie Lumen Hearing Aids are recycleable.

Replaceable zinc-air batteries are harmful to the environment when not disposed of correctly. They shouldn't It should not be discarded with your regular household waste and should be delivered to an appropriate collection facility for recycling.

Contact your local county municipality to see if they offer a drop-off facility for used batteries. Most do.

The following domes are included with your Lexie Lumen Hearing Aids:

• 3 x Pairs of open domes (Size small, medium, large): These are better for when you have trouble with the sound of your own voice. These domes allow more external sounds into your ear. The hearing aid may seem a bit quieter when you wear one of these domes but it should still sound natural and clear.
• 3 x Pairs of double domes (Size small, medium, large): These domes allow more sound to reach your inner ear and reduce feedback. Your ear may feel more blocked.
• 1 x Pair of tulip domes (One size): Your hearing aid comes pre assembled with a tulip dome. This is the most versatile dome and accommodates most ear canal sizes (it only comes in one size) and amplification needs.

When you do the in-app hearing test on the Lexie app make sure your hearing aids are fitted with closed domes.

Your Lexie Lumen Hearing Aids come pre-assembled with a size 2B slim tube.

Each slim tube is color-coded making it easy to see which hearing aid they fit on.

Blue is for the left ear and red is for the right ear.

You can tell what size your slim tubes are by the code printed on them.

There are four different sizes of slim tubes available for the Lexie Lumen Hearing Aids; 0B is the shortest and 3B is the longest slim tube.

To get the best fit and comfort, use the ear measuring tool included in your Lexie Lumen accessories box. It helps you find the correct slim tube length for each ear.

If the tube is too short, it may press on your ear or pull the dome out. If it’s too long, the hearing aid might feel loose or slip off.

Each ear may need a different size, so measure both for the best fit.

Follow these steps to change your slim tubes:

Removing the Slim Tube:

1. Hold the hearing aid body firmly in one hand.
2. With your other hand, grip the base of the slim tube (where it connects to the hearing aid).
3. Gently twist the slim tube about 90 degrees counterclockwise, then pull to remove it. TIP: Remember to twist the attachment, not the tube itself.

Attaching a new Slim Tube:

1. Line up the opening of the new slim tube with the pin on the hearing aid.
2. Gently push the slim tube onto the hearing aid until it clicks into place. TIP: Don't over tighten it, as this can damage the slim tube.

To keep your Lexie Lumen Hearing Aids working well, replace your slim tubes every 4-6 months. Over time, they can harden and turn yellow, which affects sound quality.

TIP: When changing the slim tubes, do one hearing aid at a time to avoid mixing them up.

To keep your Lexie Lumen Hearing Aids working well, replace your slim tubes every 4 - 6 months. Over time, they can harden and turn yellow, which affects sound quality.

TIP: When changing the slim tubes, do one hearing aid at a time to avoid mixing them up.

Keep your hearing aids in good working order by cleaning your slim tubes weekly. Use the cleaning wire to remove any ear wax or debris.

You should replace your slim tubes every 4-6 months to keep your hearing aids working their best.

Even with good care, your slim tubes can harden and turn yellow, which can impact sound quality. If you notice any kinks in the slim tubes, it’s important to replace them right away since kinks can block sound.

Don't forget to give your slim tubes a good cleaning every week, this helps your hearing aids perform optimally.

You'll need to replace your slim tube.

Follow these steps to change your slim tubes:

Removing the Slim Tube:

1. Hold the hearing aid body firmly in one hand.
2. With your other hand, grip the base of the slim tube (where it connects to the hearing aid).
3. Gently twist the slim tube about 90 degrees counterclockwise, then pull to remove it. TIP: Remember to twist the attachment, not the tube itself.

Attaching a new Slim Tube:

1. Line up the opening of the new slim tube with the pin on the hearing aid.
2. Gently push the slim tube onto the hearing aid until it clicks into place. TIP: Don't over tighten it, as this can damage the slim tube.

To keep your Lexie Lumen self-fitting OTC hearing aids working well, replace your slim tubes every 4-6 months. Over time, they can harden and turn yellow, which affects sound quality.

TIP: When changing the slim tubes, do one hearing aid at a time to avoid mixing them up.

If your hearing aids don't power on, the most common reasons are a low or dead battery or a blockage caused by wax or moisture.

Please follow these steps to resolve the issue:

1. Insert new batteries in your Lexie Lumen Hearing Aids. TIP: Leave the batteries exposed to air for five minutes after you removed the sticker before closing the battery door to power on your devices. This will prolong battery life.

2. If this doesn't help, ensure the slim tubes, domes and microphone inlets are free from wax and moisture.

Slim Tubes: Hold the slim tube firmly in one hand at the attachment between the slim tube and hearing aid and use your opposite hand to gently unscrew the slim tube approximately 90 degrees in an anticlockwise direction and pull to remove the slim tube from your hearing aid. Remove the slim tubes from the hearing aid. Now, thread the cleaning wire provided all the way through your slim tube to remove any ear wax or debris. The cleaning wire should be inserted at the point where your slim tube attaches to your hearing aid and must be pushed all the way through the slim tube and out the other end.

Domes: Remove the domes from the slim tubes. Using the cleaning brush, wipe away debris from inside and outside the domes.

Microphone Openings: Using the cleaning brush, brush away debris that might have collected in the microphone openings of the hearing aids.

To dry your hearing aids: use a lint-free cloth to remove excess moisture and place your hearing aids with drying crystals in an airtight container. Alternatively an electronic hearing aid dryer can be used. TIP: Remove the batteries and leave the battery doors open when drying out your hearing aids.

If these steps provided don't resolve your issue, the hearing aid may need service. Give one of our Lexie Experts® a call using the Lexie app or on (800) 499-1336 for further assistance.

Try these general solutions if your Lexie Lumen Hearing Aids aren't working correctly:

1. Open and fully close the battery doors. Ensure the inside of the battery compartment has no accumulated debris, preventing the battery from making contact.

2. Replace the batteries and ensure batteries are inserted the right way around.

3. Ensure that the hearing aids are clean, dry and there are no blockages inside the slim tubes and domes.

4. Check for available software updates in the Lexie app.

5. Make sure that your phone supports Bluetooth® Low Energy (also called Bluetooth Smart). This is available on all phones that are compatible with iOS® 10 and newer and most phones that are compatible with Android™ 5.0.

6. If Bluetooth communication is disrupted while in proximity to a Wi-Fi® device or other 2.4 GHz ISM band emitter, move away from the potential interfering source by at least ten feet (three meters) to help regain connectivity.

7. If your hearing aids don't operate as intended, including with the Lexie app, please ensure that they are paired with the appropriate smartphone.

8. Please consult the Troubleshooting section in your user manual for more advice.

If you still need help with your hearing aids, contact one of our Lexie Experts® through the Lexie app, or call (800) 499-1336.

Build-up of debris, such as wax, and moisture tend to be the main reason there is no sound coming from your Lexie Lumen Hearing Aids.

Ensure the slim tubes, domes and microphone openings are free from blockages caused by wax and moisture.

Slim Tubes: Hold the slim tube firmly in one hand at the attachment between the slim tube and hearing aid and use your opposite hand to gently unscrew the slim tube approximately 90 degrees in an anticlockwise direction and pull to remove the slim tube from your hearing aid. Remove the slim tubes from the hearing aid. Now, thread the cleaning wire provided all the way through your slim tube to remove any ear wax or debris. The cleaning wire should be inserted at the point where your slim tube attaches to your hearing aid and must be pushed all the way through the slim tube and out the other end.

Domes: Remove the domes from the slim tubes. Using the cleaning brush, wipe away debris from inside and outside the domes.

Microphone openings: Using the cleaning brush, brush away debris that might have collected in the microphone openings of the hearing aids.

To dry your hearing aids: use a lint-free cloth to remove excess moisture and place your hearing aids with drying crystals in an airtight container. Alternatively an electronic hearing aid dryer can be used. TIP: Remove the batteries and leave the battery doors open when drying out your hearing aids.

Once you've cleaned your hearing aids and there's still no sound, insert fresh batteries. Make sure they're inserted the right way around. TIP: Leave the batteries exposed to air for five minutes after you removed the sticker before closing the battery door to switch on your devices. This will prolong battery life.

If you've cleaned your hearing aids and changed the battery and there's still no sound, please give one of our Lexie Experts® a call using the Lexie app or on (800) 499-1336 for further assistance.

You can easily access the volume and Environment Settings from the homescreen within your Lexie app.

Volume can be dragged upwards to increase volume (make sounds louder) or downwards to decrease volume (make sounds quieter).

To switch between Environment Settings, select the "Environment" button and select your preferred environment.

NOTE: The volume buttons located on the back of your hearing aids adjust the volume of your hearing aids. The Environment button on the back of the hearing aid will switch between Environment 1 to 6. Adjustments to the buttons on the left hearing aid will only apply to the left and vice versa for the right hearing aid.

TIP: You can reach out to our Lexie Experts® via the Lexie app or on (800) 499-1336, seven days a week 8 am - 9 pm EST, to fine tune your Lexie Lumen Hearing Aids.