Lexie Remote Care comes with every hearing aid purchase
Get the personal support, information, and resources you need to navigate life with hearing aids from our top-rated Lexie Experts®.
Open 9am - 8pm EST, 7 days a week.
Complete support. Completely free.
–– No technical skills required ––
Our friendly, knowledgeable Experts are here for you. Talk directly to one of our Lexie Experts® through voice or video calls, using the Lexie app.
Have a question now?
Prefer to email? Our team typically responds within 24 hours at support@lexiehearing.com





Cutting-edge app and Lexie Remote Care
Not tech savvy? Not a problem!
Select between a number of environment settings
The Lexie app allows you to adjust your hearing aids and select between a number of environment settings. Select the environment setting that best suits the activity you’re busy with.
Clinical-quality hearing support in your pocket
Our knowledgeable Lexie Experts® are here for you. The easy-to-use Lexie app connects you with one of our Lexie Experts® via video, chat or phone, lets you adjust and personalize your settings, and gives you discounts and rewards for healthy hearing habits.
Adjust the volume according to your needs
All hearing aids in the Lexie suite are self-fitting OTC hearing aids, which means that you can make volume adjustments according to your preferences and needs directly in the app.
Lexie remote care
Our Lexie Experts® offer remote technical support for Lexie hearing aids, including assistance with use, care, troubleshooting, and app issues to ensure proper functionality. Support is available during Hearing Hub® hours, which may change at our discretion.
First-of-its-kind rewards program
Have fun earning points with the Lexie Rewards program, designed to help you adjust to life wearing hearing aids. Reach your goals in-app and use your points to get a discount on accessories and consumables.
Free lifetime customer support
We’re committed to providing ongoing assistance for the lifespan of your Lexie OTC hearing aids. This includes troubleshooting, installation help, operational support, and software updates (if applicable) to enhance performance. The device’s lifespan may vary depending on the type.
People are discovering the Lexie difference
Need help getting started?
Our Lexie Experts® can help.
Schedule a 30-minute video chat with one of our Lexie Product Experts. No special equipment needed.