Why choose us?
We're one of the only OTC hearing providers to offer a full suite of clinically validated solutions — from professional products for detection to consumer products for intervention backed by our own support team — coupled with predictive customer insights that allow us to reach out to members with the right information at the right time.
Clinically validated hearing detection
Our hearing screeners and tests for detection make it easy for members to know if they’re a good candidate for an OTC hearing aid.1
World-class OTC hearing aids
Our Self-fitting FDA-cleared Lexie OTC hearing aids with Bose technology and the Lexie companion app for intervention have been shown to provide the same benefits as audiologist-fitted hearing aids.2,3,4
Free lifetime support
Your members will benefit from award-winning customer support available 7 days a week via live chat, video, or phone with our Lexie Experts®.5 And our Lexie app guides members through self-fitting while offering rewards to encourage effective adoption of their OTC hearing aids.
Actionable user insights
We use over 700 customer data points to inform personalized journeys for each member, optimize our processes to improve our customer service and enhance our predictive capabilities so we know when to reach out and what information will be most valuable. This data also allows us to provide consolidated data summaries on overall member trends.
By offering hearing benefits with your plan, you will:
- Meet an unmet need. Only 1 in 5 people who benefit from a hearing solution use them.6
- Improve member satisfaction scores and quality of life.7
- Reduce risk and costs related to associated health problems like depression, dementia, and falls.8
A few more reasons to choose Lexie Hearing
#1 OTC hearing aid brand in the U.S.9
Offer your members the #1 OTC hearing aid brand in the U.S. AND the #1 selling OTC products in the U.S. – our B2 and B2 Plus Powered by Bose hearing aids.
Member satisfaction
With a 4.7 star rating on Google reviews10, and an average 4.4 star rating across all our products on LexieHearing.com, you can be assured your members will recognize and appreciate the performance and value Lexie OTC hearing aids offer.
Comparable to audiologist-fitted hearing aids
Our range of OTC self-fitting hearing aids Powered by Bose produce self-perceived and clinical outcomes similar to those of audiologist-fitted hearing aids.11
Better hearing in difficult situations
Lexie Lumen hearing aid users report significantly less difficulty hearing in situations where they most want to hear better.12
SOC 2 Type 1 assessment completed
hearX successfully completed its SOC 2 Type I assessment in July 2023, with Type II scheduled for completion in Q4 of 2024, and HITRUST certification planned for 2025. The scope of the SOC 2 audit covers hearX’s platform, infrastructure, headquarters and colocation facility, focusing on five key principles: security, availability, processing integrity, confidentiality, and privacy.
In addition, hearX undergoes regular independent audits to ensure that its systems are designed and operating effectively to safeguard your data against unauthorized access and breaches. This includes comprehensive access controls, continuous monitoring, and incident response protocols.
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