Lexie B1 FAQs

You can find helpful resources for Lexie B1 Hearing Aids on the Lexie B1 support page.

Setting up your new pair of Lexie B1 Hearing Aids is quick and easy, just follow these steps:

1. Download the Lexie app. (The Lexie app is free to download from the Google Playstore or the Apple App Store)

2. Insert the batteries into your hearing aids. (Gently pull the tab on the bottom of the hearing aid and insert one of the provided size 312 batteries, with the sticker side facing up, pull the sticker off and close the battery door)

TIP: To help your new battery last longer, remove the sticker and let it sit for 5 minutes before closing the battery door. This allows the battery to fully activate its energy and function at its best.

3. Follow the instructions on the Lexie app to finish connecting your hearing aids. (Learn how to wear and use your hearing aids with our video tutorials)

TIP: For the best experience, connect your hearing aids via the Lexie app instead of the Bluetooth® menu on your phone.

For more information about how to use your Lexie B1 Hearing Aids, have a look at the user manual.

Lexie B1 Hearing Aids are self-fitting OTC hearing aids you can buy, fit, program, and control on your own, without help from a healthcare professional.

With the self-tuning Lexie app you can customize your hearing aid settings to suit your unique hearing needs, offering flexibility and making sure you stay in control.

The lightweight, behind-the-ear (BTE) design of the Lexie B1 Hearing Aids is discrete and comfortable enough to wear all day. Lexie B1 Hearing Aids offer clinically proven audiologist-quality customization to help adults 18 years and older with perceived mild-to-moderate hearing loss hear better.

Telling your Lexie B1 Hearing Aids apart is easy. The receiver-in-canal (RIC) wires (the wires attached to your hearing aids) will show you which one is left and right.

Blue is for left and red is for right. Each RIC wire is color coded and your hearing aids are marked with blue or red around the opening where the RIC wire connects.

TIP: Clean one hearing aid at a time so you don't get the parts mixed up.

With regular maintenance and cleaning your hearing aids can last for a long time. It's important to remember that your hearing needs can change over time, so you may need to upgrade your hearing aids with the latest technology.

Lexie Hearing also offers a Protection Plan for your OTC hearing aids. Learn more.

Your Lexie B1 Hearing Aids come with a one-year manufacturer's warranty.

TIP: When you sign up for Lexie Club you receive an extended warranty, double Lexie Rewards points & a FREE gift! Learn more.

Your Lexie B1 Hearing Aids have a one-year manufacturer's warranty for any design, materials or workmanship defects.

Please see our Terms & Conditions for more information about our warranty.

TIP: When you sign up for Lexie Club you receive an extended warranty, double Lexie Rewards points & a FREE gift! Learn more.

When you buy a pair of Lexie B1 Hearing Aids, you get a carry case, a battery starter pack, a wire sizing tool, a size 2 receiver-in-canal (RIC) wire (already assembled), domes of different types and sizes, and a cleaning brush.

Lexie B1 Hearing Aids are Bluetooth® enabled but cannot stream music or phone calls directly from your smartphone.

To take calls, try holding the phone speaker slightly above and behind the ear so that it is in closer proximity to the microphones.

NOTE: When used like this, phone audio will be heard in one hearing aid only.

Bluetooth® technology is a wireless standard used in devices to connect and stream information between them, provided all devices are Bluetooth compatible and the Bluetooth feature is switched on.

Bluetooth can be switched off on your smartphone or tablet by accessing the settings page. However, on Lexie B1 Hearing Aids, the Bluetooth function remains on automatically when your hearing aids are powered on. This Bluetooth feature allows commands such as World Volume and or Environment changes to be transmitted wirelessly from the Lexie app to your hearing aids.

NOTE: If the Bluetooth function is switched off on your smartphone or tablet, you won't be able to transfer app adjustments to your Lexie hearing aids.

We support the latest versions of iOS® and Android™.

Lexie B1 Hearing Aids can connect and remember up to 20 mobile devices or tablets. However, you'll have to download the Lexie app on each device and reconnect your hearing aids. Your hearing aids can only connect to one mobile device or smartphone at a time.

• From the Lexie app, tap on 'Profile' in the top right-hand corner.
• Tap“Lexie Club”.
• Tap the "Manage membership" button.
• Tap “Cancel my membership”.
• You will be asked to choose a reason for canceling before proceeding. This is mandatory.
• Tap the “Proceed” button.
• The app will display a screen confirming your request for cancellation.
• To close the screen tap “Done”.
• You will receive a unique link to the cancellation portal via your registered email address.
• Follow the instructions contained in the email to complete your cancellation.

Once you have cancelled your Lexie Club membership, you will receive an email confirming cancellation for your records. Depending on the day of your cancellation relative to when you originally signed up, you may still see a charge on your credit card for the current month, but the recurring charge will stop.

Keep in mind that by canceling, you immediately lose all the benefits of membership – like priority support from our Lexie Experts®, extended product warranty, protection plan, and double Lexie Rewards® points.

• Navigate to the “Lexie Club” page on the navigation bar.
• Click the “Cancel my membership” button in the section labeled “Already a Lexie Club Member”.
• You will be asked to enter your registered Lexie Club email address.
• After entering your registered email address, you will be asked to choose a reason for canceling before proceeding. This is mandatory.
• Click the “Submit” button.
• The website will display a screen confirming your request for cancellation.
• You will receive a unique link to the cancellation portal via your registered email address.
• Follow the instructions contained in the email to complete your cancellation.

Once you have cancelled your Lexie Club membership, you will receive an email confirming cancellation for your records. Depending on the day of your cancellation relative to when you originally signed up, you may still see a charge on your credit card for the current month, but the recurring charge will stop.

Keep in mind that by canceling, you immediately lose all the benefits of membership – like priority support from our Lexie Experts®, extended product warranty, protection plan, and double Lexie Rewards® points.

Lexie B1 Hearing Aids are Bluetooth® enabled but cannot stream music or phone calls directly from your smartphone.

To take calls, try holding the phone speaker slightly above and behind the ear so that it is in closer proximity to the microphones.

NOTE: When used like this, phone audio will be heard in one hearing aid only.

No, sounds from your TV are amplified like other sounds with the Lexie B1 Hearing Aids.

Here are some tips to hear your TV better:

1. Try sit closer to your TV.
2. Change the Focus mode to Front (You can find this on the Lexie app, just make sure your hearing aids are connected to your smartphone via Bluetooth®).
3. Try limit background noise, for example closing doors to noisy areas.

Environments are groups of settings that you can apply update or create and quickly switch between depending on your situation or listening needs.

Your app is set with four standard Environments — Noisy Indoor, Outdoors, Music, and Everyday.

These standard Environments can be customized to your listening preferences. You are also able to create and save up to ten additional personal Environments, all customizable to your unique hearing needs.

To set up an Environment for your Lexie B1 Hearing Aids follow these steps:

Customize your standard Environments:

1. On your controls screen set your preferred level of World Volume, Treble and Bass, and Directionality.
2. Tap "Update Environment" at the bottom of the screen. Select the Environment you want to apply your settings to.
3. A banner will appear on your Environment controller indicating that your setting shave been applied.

Create a new personal Environment:

1. On your controls screen set your preferred level of World Volume, Treble and Bass, and Directionality.
2. Tap "Create new Environment" at the bottom of the controls screen.
3. Type in the name of your new environment, and a description(optional). Choose a cover photo.
4. Tap "Save Environment". You will be directed back to the Controls page and your new environment will be enabled. Your Environment can be found by navigating to Environments and then scrolling to the Personal Environments section.

Directionality is a setting that changes the focus of the microphones on your Lexie B1 Hearing Aids to different areas around you.

With the Lexie app you can choose between Front and Everywhere.

• Front: The hearing aid microphone focuses on sound in front of you. This setting can help you hear better during group conversations at a restaurant table when there is a lot of background noise.

• Everywhere: With this setting the hearing aid microphones aren't not focused on sounds in front of you, but help you hear sounds from all directions. This setting is ideal for general awareness and listening.

To adjust Directionality, on your controls screen, scroll to the Directionality controller. You can tap Everywhere or Front to adjust your selection.

TIP: You can save your prefered Directionality setting as a new Environment or update an existing Environment.

Treble and Bass are used to describe the high and low frequency sounds that are transmitted by your Lexie B1 Hearing Aids.

By adjusting the Treble and Bass setting within the Lexie app you can customize your listening experience so that sounds are natural and you have the best listening experience.

To adjust the Treble and Bass setting, navigate to the Equalizer controller on your controls screen. Drag the slider left to adjust Bass, or right to adjust Treble.

TIP: You can save your prefered Treble and Bass setting as a new Environment or update an existing Environment.

Your Lexie B1 Hearing Aids keep track of battery usage. When your hearing aid battery is low you'll hear a voice prompt "battery low" will play.

You'll also receive a notification on the Lexie app letting you know that the batteries in your hearing aids are running low and that it's time to replace them.

TIP: When you replace your hearing aid batteries remove the sticker and leave them open for a 2 - 3 minutes to let the battery activate. This will increase the battery run time.

To clean your Lexie B1 Hearing Aids, follow these steps:

1. After removing your hearing aids, you need to clean three main parts. Domes: Gently remove earwax with the cleaning brush (provided) and wiping the dome. You can use a slightly damp cloth/wipe to remove wax debris from the inside and outside of the dome. Wax Guard: To access the wax guard, remove the dome as per user manual instructions, then use the cleaning brush (provided) to clear wax debris from inside the white wax guard. Remember to replace the dome correctly onto the RIC wire once the wax guard has been cleaned or replaced. Microphones: Gently brush away debris from the microphone openings using the cleaning brush (provided).
2. Keep the receiver-in-canal (RIC) wire and hearing aid body, including the charging contacts, clean by wiping the outside of the wire and hearing aid with a soft, lint-free cloth.
3. Replace the wax guards if you can't clear wax debris and they remain blocked or you notice that your hearing aids sound quieter than usual.

NOTE: If you use hair products or use your hearing aid when they are exposed to a lot of dust and dirt, you can use a lightly damp cloth to clean the hearing aid body.

Even with proper care, your Lexie B1 Hearing Aids' parts will eventually need to be replaced due to normal wear and tear.

By replacing these parts, you'll keep your hearing aids working at their best and ensure the best possible sound quality.

We recommend replacing:

• Domes and Wax Guards every 3 months.
• Receiver-in-the-canal (RIC) wires once a year.

TIP: If your hearing aids sound quieter than usual or if the audio is crackly or intermittent, replace the RIC wire immediately.

When it comes to keeping your Lexie B1 Hearing Aids clean and in good shape, it's important to keep the battery compartment clean.

Over time, tiny particles and moisture can build up inside the battery compartment, making it hard for the battery to connect with your hearing aid's contacts. This might lead you to think your battery is dead or your hearing aid is broken.

To avoid this, make it a habit to check the battery compartment daily, and clean the inside of the battery compartment if you notice a build up of debris. Use a soft, dry cloth to gently wipe away any debris. Avoid using a damp cloth or wet wipes, as they might damage the delicate parts.

To keep your hearing aid moisture-free both inside and out, we recommend using drying crystals or an electronic hearing aid dryer. When using the dryer, remember to remove the batteries and leave the compartments open during the process.

Your Lexie B1 Hearing Aids will alert you when the battery life is getting low. Here's how:

• A message will appear in the Lexie app saying "battery low" if your hearing aids are connected to the Lexie app.
• Your hearing aids will also play a voice prompt saying "battery low", letting you know it's time to replace the batteries.

Once the "battery low" alert is triggered, your hearing aids will last for around one to two hours. This gives you time to replace the batteries.

Each battery can provide up to four days of use, assuming you use both hearing aids for 14 hours a day.

TIP: To get the most out of your batteries, make sure to leave the battery in the open battery door for five minutes after removing the sticker. This allows the battery to fully activate and can help extend its lifespan.

A zinc-air battery requires exposure to air before the battery is activated. Once you have removed the tab allow the hearing aids to be exposed to air for up to five minutes before using the battery by switching your hearing aids on.

Get more tips to help you make your hearing aid battery last longer here.

Each battery can provide four days of use, assuming that you use both hearing aids for 14 hours per day.

Once the "battery low" prompt has been triggered, remaining battery time varies between 1-2 hours before a new battery is required.

Battery life may vary by battery brand, age, chemistry, and frequency of use. When a replacement is needed, use only size 312 zinc-air batteries.

TIP: To extend battery life, leave the battery in the open battery door for five minutes after the sticker has been removed. This exposes the battery to air and gives it time to fully activate. Read more about how you make your hearing aid batteries last longer here.

No, the Lexie B1 Hearing Aids are not rechargeable. They use replaceable zinc air batteries (size 312).

Yes, the Lexie B1 Hearing Aids use replaceable batteries.

When battery level is low, your hearing aids play a "battery low" prompt. The Lexie app also has battery indicators letting you know when it's time to replace your batteries.

If your hearing aids don't switch on when you have a battery inserted and the battery door is closed, the battery is likely flat.

The Lexie B1 Hearing Aids use a size 312 zinc air hearing aid batteries.

These batteries, and other hearing aid accessories, can be purchased on the Lexie Hearing website or on the Lexie app.

Your Lexie B1 Hearing Aids play a "battery low" prompt, when the battery level is low.

Within your Lexie app, a banner will appear stating "battery low". Indicting that it is time to replace your batteries.

Once the "battery low" prompt has been triggered, remaining battery time varies between 1-2 hours before a new battery is required.

If your hearing aids don't switch on when you have a battery inserted corretcly and the battery door is closed, the battery is likely flat.

Good news. The zinc-air batteries used for Lexie B1 Hearing Aids are recycleable.

Replaceable zinc-air batteries are harmful to the environment when not disposed of correctly. They shouldn't It should not be discarded with your regular household waste and should be delivered to an appropriate collection facility for recycling.

Contact your local county municipality to see if they offer a drop-off facility for used batteries. Most do.

The following domes are included with your Lexie B1 Hearing Aids:

• 3 x Pairs open domes (Size small, medium, large): These are better for when you have trouble with the sound of your own voice. These domes allow more external sounds into your ear. The hearing aid may seem a bit quieter when you wear one of these domes but it should still sound natural and clear.
• 3 x Pairs closed domes (Size small, medium, large): They are better for when you are having trouble with whistling from your hearing aid or need the hearing aid to be a louder. Your ear will feel more blocked with this dome and it will take a bit of time to get used to your own voice.

To replace the receiver-in-canal (RIC) wires on your hearing aids, first, make sure you have the right size RIC wire. Your hearing aids come with a size 2 RIC wire, but you can find different lengths on the Lexie Hearing website. For the best fit, use the “Wire Sizing Tool” included in your package.

Here's how to replace the RIC wires:

1. Remove the old wire:

• Hold the body of the hearing aid at the top, where the RIC wire connects.
• With your other hand, grip the wider end of the wire.
• Avoid twisting the wire. Instead, you can use your fingernail in the groove between the wire and hearing aid to gently lift the wire, making it easier to pull off.
• Be careful not to pull on the wire itself, as this can stretch and break it.

2. Attach the new wire:

• Align the red or blue marking on the new RIC wire with the matching color on the hearing aid.
• Insert the wire into the port until you hear or feel a click.
• Don’t forget to attach a new dome or reuse the one from your previous wire. Align it with the sound outlet and slide it on, then gently tug to ensure it's secure.

TIP: Replace your RIC wires annually, as old or damaged RIC wires can cause your hearing aids to sound quieter or distorted.

Watch the How to Video to see how to replace your RIC wires.

If your receiver-in-canal (RIC) wire isn't working properly, don’t worry! Here’s what you can do:

First check if the RIC wire is damaged:

1. Gently wipe the RIC wire with a dry, lint-free cloth to remove any dirt or debris.
2. Take a close look at the wire for any visible damage, like kinks or stretching.
3. If you see any damage, it’s time to replace the RIC wire right away. If everything looks fine, the issue may be a blocked dome or wax filter.

If the RIC wire isn't damage their maybe a blocked dome or wax guard:

1. Remove the dome from the RIC wire to access the white wax guard.
2. Use the cleaning brush provided to clear any wax or debris from the wax guard. If the blockage doesn't come out, replace the wax guard with a new one. You can find helpful instructions in the user manual or our "how to replace the wax guard" video.
3. Remember to clean both the outside and inside of the dome before putting it back on. Our how-to videos can guide you with this!

TIP: If after cleaning or replacing the wax guards and domes, your hearing aids still sound quieter or the sound quality is off, it maybe time to replace your RIC wire.

You can easily get new RIC wires on the Lexie app or our website.

If you need more help, contact our Lexie Experts® seven days a week from 8am to 9pm EST at (800) 499-1336 or via the Lexie app.

Your receiver-in-canal (RIC) wires can collect dirt and debris, which can affect how well your hearing aids work. If not cleaned regularly, it may even cause the receiver at the end of the wire to stop functioning properly.

Here are the three main parts you need to clean regularly:

RIC Wire: Gently wipe the RIC wire with a soft, lint-free cloth.

Wax guard: This is super important! First, remove the dome to get to the white wax guard. Use the cleaning brush to clear away any wax buildup. If it’s clogged and you can't clean it, it's best to replace it right away.

Domes: Before putting the dome back on, clean both the inside and outside. If there's stubborn wax, try using a slightly damp cloth or wipe to help remove it.

TIP: For the best performance, clean your RIC daily, especially if you have a lot of earwax. But don't go longer than a week without giving it a clean.

If you think your receiver-in-canal (RIC) wire might be faulty or damaged, look out for the following:

Volume: Your hearing aids may sound quieter than normal. Sound quality: You might notice crackling or distorted sounds. Performance: The sound could be intermittent or cut in and out. Visual: There may be visible damage along the wire.

TIP: Make sure to check your whole hearing aid for any visible damage or blockages. Wax blockages in the dome and especially in the wax guard (located under the dome) are often the main causes affecting your hearing aid performance.

You should replace your wax guards every three months, and if you struggle with earwax you may need to replace them more regularly.

You can easily access the wax guard by removing the dome from the receiver-in-canal (RIC) wire. These white filters help keep earwax and debris from affecting your hearing aids' performance. If you notice blockages inside the wax guard that you can't clear with the cleaning brush (included), or if your hearing aids sound quieter than usual, it's time to replace the wax guards.

Don’t forget to clean and re-attach the dome after you've cleaned or replaced the wax guard!

It’s a good idea to make inspecting and cleaning the wax guard part of your weekly, or even daily, routine.

Also, be sure to clean your domes regularly and replace them every 3-4 months, or even sooner if needed.

You can purchase replacement domes and wax guard online through the Lexie hearing website or on your Lexie app.

Shop hearing aid accessories.

Use the wax guard replacement tool included with your new replacement wax guards, follow these steps to fit your new wax guards to your hearing aids:

1. On the hearing aid, remove the dome.

2. At the end of the receiver, insert the smaller, ridged end of the wax guard tool into the center of the white wax guard.

3. Pull out the old wax guard and remove it from the end of the wax guard tool. TIP: Angle the tip of the wax guard tool so it presses against the inside of the wax guard, then pull back to remove it.

4. Pick up the new wax guard and insert the larger, white end of the wax guard tool into the center of the new wax guard.

5. Guide the new wax guard into the receiver so that it's flush with the top of the receiver, then pull the tool straight out. TIP: Be sure the wax guard sits flush against the receiver. This ensures it's secure and helps prevent it from falling off in your ear canal.

6. Reattach the dome. TIP: You should replace your wax guards every three months, and if you struggle with earwax you may need to replace them more regularly.

Wax guards are like a filter that collect wax and moisture. They prevent debris from entering the speaker (receiver) part of your hearing aids.

No, hearing aid wax guards are not the same. Depending on your hearing aids, the size of the wax guard can vary.

We recommend not using wax guards from other hearing aid manufacturers as they can potentially fall out can get lodged in your ear canal.

Get your Lexie wax guards.

No, wearing your hearing aids without the wax guards exposes the speakers to wax buildup, moisture and debris. The wax guards protect your speaker and hearing aid from permanent damage.

If your hearing aids don't power on, the most common reasons are a low or dead battery or a blockage caused by wax or moisture.

Please follow these steps to resolve the issue:

1. Insert new batteries in your Lexie B1 Hearing Aids. TIP: Leave the batteries exposed to air for five minutes after you removed the sticker before closing the battery door to power on your devices. This will prolong battery life.

2. If this doesn't help, ensure that your wax guards, domes and microphone inlets are free from wax and moisture. To clean your hearing aids: Use the cleaning brush and a lint-free cloth to remove any debris from the wax guards, domes and microphone inlet. If you're unable to remove wax build-up from the dome and/or wax guard, we recommend replacing them immediately. To dry your hearing aids: using a lint-free cloth remove excess moisture and place your hearing aids with drying crystals in an airtight container overnight. You can also use an electronic hearing aid dryer. TIP: Remove the batteries and leave the battery doors open when drying out your hearing aids.

3. You can also try swapping the left and right hearing aid receiver-in-canal (RIC) wires to determine if the issue is the RIC wire or the hearing aid. Disconnect the RIC wire from the right hearing aid and connect it to the left hearing aid instead. Do the same with the other RIC wire.

If you swap RIC wires and the issue follows the RIC wire to the other hearing aid, the issue is with the RIC wire. However, if you swap RIC wires and the issue stays with the same hearing aid, the issue is with the hearing aid. After testing this, be sure to reconnect the left and right RIC wires to the corresponding hearing aids.

If the steps provided don't resolve your issue, the hearing aid may need service. Give one of our Lexie Experts® a call using the Lexie app or on (800) 499-1336 for further assistance.

Try these general solutions if your Lexie B1 Hearing Aids aren't working correctly:

1. Ensure that your hearing aids are clean, dry and there are clear of earwax blockages and

• Remove any earwax and debris from the domes, wax guards and microphone openings by using the hearing aid brush or a soft, lint-free cloth.
• Keep the receiver-in-canal (RIC) wire and hearing aid body clean by wiping the outside of the wire and hearing aid with a soft, lint-free cloth.
• Replace the wax guards if they get blocked with earwax buildup or you notice that your hearing aids sound quieter than usual.
• To dry: use a lint-free cloth to remove excess moisture and place your hearing aid with drying crystals in an airtight container. Alternatively an electronic hearing aid dryer can be used. Please check with manufacturer to ensure the electronic dryer is compatible with rechargeable hearing aids.

2. Check for available software updates in the Lexie app.

3. Ensure your mobile device is compatible with latest operating versions as prescribed by your mobile phone manufacturer.

4. If Bluetooth communication is disrupted while in proximity to a Wi-Fi® device or other 2.4 GHz ISM band emitter, move away from the potential interfering source by at least ten feet (three meters) to help regain connectivity.

5. If your hearing aids don't operate as intended, including with the Lexie app, please ensure that they are paired with the appropriate phone or device.

6. Should the cleaning routine, as explained above, not resolve the issue, insert fresh batteries and check that they have been inserted the right way around. Batteries are often inserted upside down since they are so very small.

7. Please consult the Troubleshooting section in your user manual for more advice.

If you still need help with your hearing aids, contact one of our Lexie Experts® through the Lexie app, or call (800) 499-1336.

You may have accidentally swapped the left and right receiver-in-canal (RIC) wires when you cleaned your hearing aids.

Follow these steps to attach the RIC wires to the correct hearing aids:

1. Disconnect the RIC wire from the right hearing aid.
2. Disconnect the RIC wire from the left hearing aid.
3. Reconnect the RIC wires to the correct hearing aid.

If this problem continues, please contact our Lexie Experts® through the Lexie app, or call (800) 499-1336 so they can assist you with returning your hearing aids, for us to inspect the issue and resolve the issue for you.

Build-up of debris, such as wax, and moisture tend to be the main reasons impeding the sound performance of your hearing aids, including no sound.

Follow the next steps to ensure your hearing aids are clean, dry and clear of ear wax blockages:

• Remove any earwax and debris from the domes, wax guards and microphone openings by using the cleaning brush or a soft, lint-free cloth.
• If unable to clear debris from the wax guards or domes, replace them immediately.
• Keep the receiver-in-canal (RIC) wire and hearing aid body clean by wiping the outside of the wire and hearing aid with a soft, lint-free cloth.
• To dry use a lint-free cloth to remove excess moisture and place your hearing aid with a drying capsule in an airtight container.

Change your hearing aid domes

1. With one hand, gently hold onto the RIC wire right next to where the dome connects to the RIC wire.
2. With your other hand grab onto the front of the dome. Now slowly pull them apart. It should be fairly easy for the dome to release from the RIC wire.
3. Take the new dome and push it slowly firmly onto the slim tube or RIC wire. Ensure that the dome is placed correctly onto the slim tube. You should be able to tug it slightly without removing it.

Change your wax guards

1. Remove the dome from the receiver end of the RIC wire
2. Insert the receiver end of the RIC wire into an empty "USED" slot
3. Remove the receiver from the tool and rotate the tool to display the "NEW" slot.
4. Firmly press the receiver end of the RIC wire into a new white wax guard.
5. Remove the receiver with the new wax guard attached from the tool.
6. Replace the dome over the receiver end of the RIC Wire

If you need help with your hearing aids, contact one of our Lexie Experts® through the Lexie app, or call (800) 499-1336.

Clear the Bluetooth® device list on your Lexie hearing aids by holding down the bottom World Volume button until you hear the prompt "Bluetooth device list cleared". Then place your hearing aids in the charging case to power them off.

Remove, clear or unpair your hearing aids from the Bluetooth menu on your Android™ device.

Ensure your hearing aids and mobile device are fully charged.

Remove your hearing aids from the charging case and press the World Volume down button for the three seconds until a tone plays which will indicate your hearing aid is powered on.

Open the Lexie app and accept the two pairing prompts for your hearing aids.

Clear the Bluetooth® device list on each of your Lexie hearing aids by holding the World Volume down button for 15 seconds, until you hear the prompt "Bluetooth device list cleared". Replace your hearing aids' batteries in case their flat. Put your hearing aids on your ears and power them on by holding the Woorld Volume button for 15 seconds.

In Settings--> Bluetooth, ensure your hearing aids are not listed in your Bluetooth menu. If your hearing aids are displayed on your Bluetooth device list. Tap the "i" icon and select to "Forget this device".

Ensure your hearing aids and iPhone® are fully charged.

Remove your hearing aids from the charging case and press the World volume down button for the three seconds until a tone plays which will indicate your hearing aid is powered on.

Open the Lexie app and accept the two pairing prompts for your hearing aids.

You can easily access the World Volume and Environment Settings from the controls screen within your Lexie app.

Adjust the World Volume by dragging your finger right or left on the slider located on the World Volume controller. To increase volume (make sounds louder) drag the slider right or left to decrease volume (make sounds quieter). You will see the World Volume value update as you adjust the volume on the controller.

To adjust each of your hearing aid's World Volume individually, tap the delink icon on the World Volume controller. You can then adjust the World Volume for your left and right hearing aid individually.

To switch between Environments, select the "Environments" controller on the controls screen. Select your preferred standard Environment or create up to ten personal Environments. Once you have selected an Environment tap back to return to your controls screen.

The controls screen also gives you access to additional features such as the Equalizer for Treble and Bass adjustments and Directionality.

NOTE: The buttons on the back of your hearing aids adjust the World Volume of your hearing aids.

Before you start, make sure that you have:

1. The latest version of the Lexie app downloaded. This can be found in the app store on your smart device.
2. A phone or tablet that is compatible with the Lexie app. The latest supported operating system versions for Android™ and iOS® can be found under “Lexie app” at: https://lexiehearing.com/us/support.
3. Switch off other nearby Bluetooth® devices or move to a room where there is less interference from other electronic devices.
4. Ensure your phone or tablet is charged.

Create an account on the Lexie app. You'll go through a series of steps to connect your hearing aids for the very first time. You'll need to select your hearing aid model and then follow the step by step instructions of how to power your hearing aids on and connect them to the Lexie app. Remember, your hearing aids need to have sufficient battery to connect to the Lexie app and be within range (6ft/1.8m).

The Lexie app will also check that you have enabled the following:

• Bluetooth on your phone or tablet
• Bluetooth permissions for the Lexie app on your phone or tablet
• Location Services on your Android phone or tablet
• Location Services permissions for the Lexie app on your Android phone or tablet
• Nearby device permissions for the Lexie app on your Android phone or tablet"

Open the Bluetooth® menu of your phone or tablet, where you can find a list of devices that have been previously connected. Remove all Lexie devices listed by selecting Forget, Unpair, Delete or something similar. Additionally, clear the Bluetooth device list on your hearing aids. Hold in the bottom volume button on your hearing aid until the prompt states “ Bluetooth device list cleared.” Try connecting again.

If you see error 772, 773 or 774 displayed continuously, follow these steps:

1. Sign out of the Lexie app. Navigate to Profile (top menu) → Sign out.
2. Clear the Bluetooth® device list on your hearing aid by holding in the volume down button until the voice prompt indicates “ Bluetooth device list cleared.”
3. Sign back into the Lexie app and pair your hearing aids.

If this doesn't resolve the error, contact customer support in the Help Center in the Lexie app.

Power off your hearing aids by opening the battery doors. Wait a few seconds, then close the battery doors. This powers on the hearing aids, allowing the Lexie app to find and connect to your hearing aids. Open the Lexie app on a previously connected phone or tablet to reconnect automatically.

If three minutes pass, open and close the battery doors on your hearing aids, then try again.