Returns and Refund Policy

We recommend that you use your Lexie hearing aids for a period of at least three weeks to fully adjust to using them, however, if you are not satisfied, you can return your hearing aids at any time within 45 days from the date of delivery (Trial Period) for a refund on the purchase price (less any shipping costs, discounts or coupons redeemed on purchase).

RETURNS FOR HEARING AID DEVICES PURCHASED FROM RETAILERS OR THIRD PARTY DISTRIBUTORS/PARTNERS
If you purchased your Lexie Hearing aids from a retailer or third party distributor/partner, please refer to that retailer or third party distributor/partner’s return policy. Trial periods for these purchases may vary and be subject to specific conditions for return.

RETURNS FOR HEARING AID DEVICES PURCHASED DIRECTLY FROM LEXIE
This Return and Refund Policy is applicable to all one-time purchases, made through www.lexiehearing.com. Please note that accessories purchased separately are non-returnable and non-refundable.

Returns for devices purchased online directly from our website must be sent to 320 Dietz Ave, DeKalb, IL 60115.

Please note the following important information:

  • If you have signed up for Lexie Club, please remember to cancel your membership when you return your Lexie hearing aids.
  • Any Lexie Rewards points accumulated in your account will be forfeited in the event of a return.
  • We do not accept liability for any loss or damage to your hearing aids as a result of the return shipping process. We recommend that you purchase additional shipping insurance.
  • Return labels are only valid for six (6) months from date of issue.
  • In order to receive a refund and avoid deductions as a result of missing box contents, please ensure that all box contents and the hearing aids are returned in their original packaging.
  • If you have shipped incorrect items to us, we will contact you to arrange for their return. This return shipping cost will be for your own account. If we are unable to obtain confirmation from you for their return within seven (7) days, you hereby expressly agree that we are authorized to dispose of these incorrect items on your behalf.

RETURNS & REFUNDS WITHIN THE 45-DAY TRIAL PERIOD
Please note that refund discretion remains with Lexie. The 45-day Trial Period applies once per device model, allowing only one refund per hearing aid type, with no returns for credit or repeated trials of the same model. Refund payments can only be made to the same card/account used to make your purchase.

To return your Lexie hearing aids, please contact our Lexie Experts® to request a free USPS return label, using one of the following options:

In order process your return:

  • The return label number must be included on the return package.
  • All accessories, including any carry/charging case, charging cable or ‘free gifts’ must be returned along with the Lexie hearing aids.
  • The hearing aid devices and packaging must be in their original condition and not damaged or modified in any way. Please treat products and packaging with reasonable care while in your possession.

Failure to adhere to the above may negatively impact your eligibility to receive a refund.

RETURNS AFTER THE 45-DAY TRIAL PERIOD
No refunds will be issued for returns made after the 45-day trial period.

Version 1.3, based on T&C’s version 6.5