Published: May 7, 2024

Updated: May 9, 2024

You’re probably as excited as we are that Android™ call streaming is available to Lexie B2 and Lexie B2 Plus OTC hearing aids Powered by Bose wearers. This latest functionality opens a world of convenience and accessibility for individuals who rely on hearing aids to enhance their auditory experiences.

The update process is designed to be intuitive and user-friendly. After ensuring your Lexie B2 or Lexie B2 Plus OTC hearing aids Powered by Bose are paired with your Android smartphone, activate the Bluetooth® settings on your phone and select your hearing aids as the audio output device. All the instructions you will need are included in this article, as well as a quick how-to video showing you everything you’ll need to know.

Bluetooth Technology

The most sought-after feature of this new update is the ability to seamlessly take phone calls directly through your hearing aids, without needing to hold your phone up to your ear. But before we show you how to do that, let’s introduce Bluetooth, the unsung hero of phone call streaming.

What Is Bluetooth Technology

Bluetooth technology is a wireless standard used in devices to connect and stream information between them, provided all devices are Bluetooth compatible and the Bluetooth feature is enabled.

Bluetooth can be disabled (switched off) on your smartphone or tablet by accessing Settings. However, on Lexie B2 Plus OTC hearing aids Powered by Bose, the Bluetooth function remains on automatically when your hearing aids are switched on. This Bluetooth feature allows commands such as volume and/or environment changes to be transmitted wirelessly from the Lexie app to the hearing aids. It’s important to note that, if the Bluetooth function is disabled on your smartphone or tablet, you will not be able to transfer app adjustments to your hearing aids or stream phone calls.

How to Turn On Bluetooth On Your Smartphone

  1. Swipe down from the top of your screen to open the Control Panel. You can do this at any time on your device, regardless of whether an app is open or not.
  2. Tap on the Bluetooth icon to turn it on or off. If the icon is lit up, then Bluetooth is on. If it is not lit, Bluetooth is off.

Streaming for Android™

Make sure your phone is compatible with hearing aid call streaming

To stream from an Android device, you’ll need to ensure that your phone and hearing aids have been set up correctly. But first, you need to know if your Android phone is compatible with hearing aid call streaming. It turns out that not all Android phones support call streaming, or what is officially known as ASHA-compliance, meaning they support Audio Streaming for Hearing Aids functionality. To confirm your device is compatible with Android streaming for hearing aids, refer to our FAQs at Unfortunately, Lexie cannot guarantee streaming compatibility with all Android devices.

Android streaming won’t be available for the following phones, despite being ASHA enabled, as their streaming quality falls below our performance standards:

  • All Google Pixel phones
  • Motorola G 5G 2023

Once you’ve confirmed your Android phone is ASHA-compliant, set up your hearing aids for streaming, by following the steps below.

Download the Lexie app update

You will need to update your Lexie app and download the update from the Google Play Store. To do so, follow these 5 easy steps:

  1. Open the Google Play Store app,
  2. At the top right, tap the profile icon,
  3. Tap Manage apps & device,
  4. Find the “Lexie” app,
  5. Tap “Update”.

Connect your Hearing Aids to an Android™ Phone

Once you have set up your hearing aids, they should be paired to your smartphone and ready to stream phone calls.

If you are unable to stream phone calls, complete the following steps:

  1. Ensure your hearing aids are switched on with sufficient battery life to stream phone calls,
  2. Ensure Bluetooth is turned on in the Settings screen of your smartphone,
  3. Open the Settings app on your phone,
  4. Go to the Bluetooth section.
  5.  a) If you see one Lexie B2 (or B2 Plus) device under the Paired Devices list, make sure it is connected. If it is not connected, select the device to connect it. b) If you see two Lexie B2 Plus devices under the Paired Devices list, select each to connect to them. Once both devices are connected, they should combine into a single connected device “Lexie B2 (or B2 Plus) hearing aids Powered by Bose”. c) If you do not see any Lexie B2 devices under the Paired Devices list, select the option to scan for Bluetooth devices. Both of your Lexie B2 (or B2 Plus) hearing aids should appear in the Available Devices section. Select each device from the list and accept any prompts given by your phone regarding Bluetooth pairing. Both options should now appear under the Paired Devices list. Follow step 5b to complete the connection.

Make and Receive Phone Calls

  • To make or receive a call, use your phone as you normally would from the screen on your phone.
  • Speak into your phone by holding your phone near your mouth. There is no need to hold the phone up to your ear or use the speakerphone function.
  • Should you want to change the phone call delivery mode from streaming to standard phone or speakerphone, press the “Speaker” or “Audio” icon on the phone screen and choose your preferred method.
  • While on a call, you can still adjust the volume, Treble/Bass, and Balance via your Lexie app.
  • You can also use the World Volume control button on the back of your hearing aids or adjust the volume of your phone.
  • Streaming will stop automatically when you end the call. However, your Lexie app will continue to stream commands to your hearing aids, provided the Bluetooth function remains enabled on your phone.

Watch this how-to video for easy-to-follow instructions. Set up your hearing aids to stream calls for Android in no time. Also, view our helpful infographic packed with tips and tricks to optimize your call streaming experience:

Tips and tricks to optimize your call streaming
Tips and tricks to optimize your call streaming

Frequently Asked Questions

What streaming features can I enjoy with my Lexie B2 and B2 Plus OTC hearing aids Powered by Bose?

You can enjoy the following streaming features when your Lexie B2 and Lexie B2 Plus OTC hearing aids Powered by Bose are connected to your smartphone on Android devices:

  1. Bluetooth Functionality,
  2. Control hearing aids via the Lexie app (such as volume, program selection, etc.),
  3. Phone call streaming.

How will Bluetooth streaming affect the Lexie B2 Plus OTC hearing aids Powered by Bose battery life?

Streaming will decrease battery life depending on how often you stream content or take phone calls, but you should still be able to enjoy up to 18 hours of battery life per charge.

Can I make in-app adjustments to the volume and treble/bass of my Lexie B2 and B2 Plus OTC hearing aids Powered by Bose while streaming?

Yes, you can still access the Lexie app to make sound and/or program changes to your hearing aids while paired with your smartphone.

Can Lexie B2 and B2 Plus OTC hearing aids Powered by Bose stream music?

While music and media streaming is possible, the streaming function was not designed for this purpose and it will not be able to provide an optimal listening experience.

Do Lexie B2 and B2 Plus OTC hearing aids Powered by Bose stream television audio directly to the hearing aids? Would they work with a Bluetooth transmitter?

No. Sounds from the television are amplified like other environmental sounds. Depending on your environment, it may be helpful to sit closer to the television and change the Focus mode to Front. It is also recommended to limit background noise as much as possible when watching the television, such as closing doors to noisy areas, etc.


I’m having trouble pairing or connecting my Lexie B2 and B2 Plus hearing aids with my Android™ device. What should I do?

  • Make sure Bluetooth is activated on both your hearing aids and the other equipment.
  • Confirm the devices aren’t already paired, which may sometimes happen automatically.
  • Ensure your equipment is within range for the connection to take place.
  • Check that any app or Wi-Fi access that is needed is turned on.
  • Ensure there is enough data on your phone if Wi-Fi access is not available.
  • Unpair other devices that may already be paired with the equipment you’re trying to pair.
  • Consider restarting the pairing process. Make sure to switch your hearing aids off and back on again before restarting the pairing process.
  • Ensure airplane mode on your smartphone or device is disabled.

I’m having trouble getting the streaming to work. What should I do?

If you are having difficulty streaming calls from your smartphone to your hearing devices, these steps might help to resolve the issue.

  • Check the FAQs to see if your phone is ASHA-compliant. If it isn’t, you won’t be able to use call streaming or the quality may be compromised.
  • Check your phone settings. Your phone might be set to flight mode or Bluetooth might be disabled.
  • Ensure your hearing aids are fully functional. By ensuring:
  • They are charged.
  • They are not muted.
  • The volume is turned up to an audible/comfortable level.
  • Sound outlet/wax guard clear of any blockage.
  • Switch Bluetooth off, give it a minute, and switch it back on.
  • Switch your hearing aids off and back on again.
  • Unpair your hearing aids from your smartphone. Switch your hearing aids off and switch them back on again before restarting the pairing process.

If you still experience difficulties, we advise contacting the Lexie Experts® for support at (800) 449-1336.


With the introduction of Android streaming on Lexie B2 and Lexie B2 Plus OTC hearing aids Powered by Bose devices, more individuals can enjoy the freedom of convenient communication. If you have any questions about this update or wish to learn more about our products, please don’t hesitate to reach out to our Lexie Experts®. Your feedback and experiences are invaluable as we strive to create technology that truly makes a difference in people’s lives.

Welcome to the world of Android streaming with Lexie B2 and Lexie B2 Plus OTC hearing aids Powered by Bose. Stay tuned for more updates and discoveries in the world of hearing aid technology.

Image of post writer Lexie Hearing.

Written by Lexie Hearing


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