Turn up life with Lexie hearing aids
Turn up life with Lexie hearing aids
Connect with one of our Lexie Experts®
Our award-winning customer support team is here to help you every step of the way on your journey to better hearing.
How to connect
Direct in-app support: Connect via live video, chat, or phone, available 6 days a week from Monday to Friday, 8am–8pm CT, and Saturday, 8am–5pm CT.
Call: Reach them at (800) 499-1336 for immediate assistance.
Email support: Send an email to support@lexiehearing.com with your questions.
Lexie Experts® offer
Personalized troubleshooting: Get the help you need, when you need it. From common issues to adjustments.
Quick solutions: Save time and effort with a quick chat, video, or phone call.
More options: The Lexie Experts® are here to help you get the most out of your Lexie hearing aids, from fit to functionality.
How-to Videos
Lexie Hearing has a library of "How-to" videos that offer short tutorials to learn everything from cleaning your hearing aids to mastering the controls.
How to measure your ear to determine the correct size receiver wire.
1 min 26 sec
How to insert the hearing aid into your ear.
1 min 21 sec
How to switch your Lexie B1 hearing aids on and off.
38 sec
How to change the batteries on Lexie B1 hearing aid | Lexie B1
1 min 10 sec
How to change the volume in the Lexie app | Lexie B1 & B2
1 min 8 sec
How to clean your hearing aid | Lexie B1 & B2
42 sec
User Manuals
Download and read these manuals to get the best use out of your Lexie hearing aids.
Your hearing journey: What to expect
Week 1
Patience is key
It takes your brain and ears about 3-4 weeks to adjust to hearing aids.
Week 2-3
Practice
Wear your hearing aids for 3-4 hours daily in varied listening situations, from quiet to noisy, indoors and outdoors.
Week 3-4
Own your journey
Start increasing your wear time from 4 to 8 hours daily.
Week 5 & beyond
Keep up the good work
Continue wearing your hearing aids 8+ hours daily to reinforce your brain's learning.